Support
Frequently Asked Questions
Can’t find your answer? Call (909) 555-0142 or send us a message. We reply within one business day.
Products
What does ASME PASE rated mean?
ASME PASE is the US safety standard for portable automotive service equipment, covering floor jacks, bottle jacks and jack stands. It sets requirements for design, proof-load testing and labeling. Our jacks and stands are built and tested to the 2019 edition.
Is jack stand capacity per stand or per pair?
Per pair. A 3-ton pair of stands supports 6,000 lb combined, which is 3,000 lb on each stand.
What tonnage do I need?
Choose a jack rated for at least three-quarters of the vehicle’s gross weight, because you usually lift one end at a time. A 2-ton jack covers most cars; a 3-ton jack covers most SUVs and light trucks.
Can I use a floor jack without jack stands?
No. A jack is for lifting only. Always support the vehicle on rated jack stands before working underneath.
Orders & shipping
How much is shipping?
Free standard ground shipping on orders of $99 or more; $9.95 flat under $99. Items that ship over 70 lb carry a $29 oversize surcharge per unit, shown before checkout.
When will my order ship?
In-stock orders placed by 2:00 PM Pacific on a business day ship the same day. Transit is 2 to 6 business days.
Do I need an account to order?
No. You can check out as a guest with just an email address for order updates.
Do you charge sales tax?
We collect sales tax where required by law. The exact amount is calculated from your shipping address and shown before you pay.
Returns & warranty
What is your return policy?
You can return new, unused items within 30 days of delivery. Request an RMA from support first. We pay return shipping when the item is damaged, defective or incorrect.
What does the warranty cover?
Two years against defects in materials and workmanship on jacks, stands and hoists; one year on pads and accessories.
Pro & fleet
Do you offer volume pricing?
Yes. Orders of 5 or more units of the same product qualify for 15% off through our Pro & Fleet program. Submit a wholesale enquiry and we will reply with a quote within 1 business day.